Description

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In the context of population aging and the attendant rise of complex chronic diseases, it is essential to continue improving the quality of healthcare services. The impact of individual healthcare professionals on the experience of hospitalized patients can be effectively measured by examining the quality of care received, commonly through patient experience surveys. Satisfaction with care is a key component of the patient experience, and numerous accreditation organizations-including the European Foundation for Quality Management (EFQM), the Joint Commission on Accreditation of Hospitals (JCI), the International Organization for Standardization (ISO), and the Magnet Recognition Program-consider patient experience and satisfaction to be a key indicator of care quality.